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Frequently asked Questions

Why Should I Use a Travel Agent to Book a Vacation?

A travel agent takes all of the headache out of planning a trip and handles virtually all aspects of your travel, at absolutely no cost to you. The combined experience of the team and the feedback from our thousands of travelers provides an invaluable resource to the traveler planning an important trip.

Can You Work Within a Certain Budget?

Yes, we work within any and all realistic budgets, and an honest sharing of ideas and goals helps us immensely when making recommendations and suggested edits to travel plans.

Does It Cost Money to Get a Quote?

No, there is no fee for our vacation planning services as the travel vendors involved recognize our value and compensate us from the gross amount paid (what you would have paid even without our assistance). For those complicated international itineraries that require custom crafting and significant involvement of our international on-location partners, we do request an intent-to-travel deposit to begin the process. This deposit is applied to the reservations that are made on your behalf.

Do I Need Travel Insurance?

Travel insurance is available and recommended to protect your travel investment. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Perhaps even more important is the ‘during travel’ coverage and assistance that comes with the top-flight insurance company we utilize.

You can find them here:

Trip interruption due to illness or unforeseen circumstances can be very expensive, and medical care abroad is often not covered by domestic insurance plans.

How Do I Cancel a Trip?

Call us right away. If it’s after normal business hours, please contact the next involved travel supplier (airline, hotel, tour operator, cruise line) to cancel any reservations you will not be able to use. If you purchased travel insurance, please contact the insurance company’s 24-hour line to start the cancellation process and ensure your maximum refund.

Will I Pay More Booking With You Rather Than an Online Booking Site?

No. We have access to all the same pricing for resorts as the online booking sites do and we can price-match online booking engine pricing when comparing apples to apples.

In many cases, we can find discounts and other promotional offerings that are not offered to the general public.

Do I Need a Passport?

Government-issued identification is required for all air travel. A valid passport is required for all trips outside the USA. All passengers should check with the appropriate foreign consulate for entry and validity requirements. We recommend that your passport has six months validity, and at least 3 blank pages. Passports and visas are the responsibility of each client. International Borders. Any child under age 16 (traveling without a parent or legal guardian to Canada) must have written permission from a parent or legal guardian. Please be advised that if you have been convicted of an offense, or have committed a criminal act that is an offense under the laws where it occurred and would be an offense in Canada, you may be inadmissible into Canada. You will need to apply for a Minister’s Permit of Approval of Rehabilitation at a Canadian Consulate. All other travelers should contact the appropriate consulate for entry requirements in other international destinations. In South Africa, children are required to have a passport as well as additional documentation to travel with you into and out of the country. Please consult the South African Embassy for the current specific requirements related to your travel dates.

If traveling internationally with a child under the age of 18, please check directly with the airline for the legal documentation that is required. It is the sole responsibility of the guest to procure the proper documentation to travel and many requirements vary by airline and destination.

M & M Travel and Tours will not be responsible for costs incurred for missed flights or canceled tours where a guest fails to secure proper documentation.

What is IATAN?

IATAN (International Airlines Travel Agent Network) is a department of IATA and has been servicing all aspects of the US Travel and Tourism industry for more than 20 years.

IATAN offers M & M Travel and Tours global recognition and global reach, which no other accreditation program can.

I Require Special Accommodations Because of Dietary, Mobility or Other Restrictions. Can You Accommodate my Needs?

M & M Travel and Tours will do everything possible to accommodate your requests and needs. Please indicate on you reservation form your specific requests. The sooner that we know that you have a special request, the better we can prepare and accommodate. If you have any mobility challenges, we suggest you bring a travel-mate that can best assist you in the way that you need.

I Am Traveling With a Group of Friends, Can We Get Adjoining Rooms?

Please indicate on your reservation from whom you are traveling with and we will request that the hotel assigns your rooms next to each other. Although adjacent rooms will be requested, the hotels are not always able to accommodate. We will ensure your rooms are near each other if not connected.